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If you have already opened the message into its own window, in the Message tab, in the Respond group, click Forward.

If you haven't opened the message into its own window, on the Home tab, in the Respond group, click Forward.

Note This step places the header information into the message body so that you can copy both in later steps.

Press Ctrl+V to paste the contents from the Windows clipboard into the document.

Press Ctrl+C to copy the contents to the Windows clipboard.

Press Ctrl+A to select the whole body of the message.

Open the message or click the message body in the Reading Pane.

The header information includes the From, To, Cc, and Subject line information. You can copy only the message body or also include the header information. However, you can copy the contents of a message to a Word document. Outlook 2016 can't save a message directly as a Microsoft Word document file. Top of Page Save a received message as a Microsoft Word document

Under Save messages, select the Use Unicode format check box.

If you want to save your messages in a Unicode encoding by default, do the following:

If you work in a multinational organization or share messages and items with people who use Outlook on computers that run in other languages, you can take advantage of Unicode support in Outlook. Outlook 2016 supports Unicode, a character encoding standard that enables most of the written languages in the world to be represented by using a single character set. Top of Page Change the default file format for saving messages In the Save as type list, click the file type that you want.In the File name box, type a name for the file.In the Save in list, click the location where you want to save the file.Top of Page Save a received message as a file menu selection from within the "Move" sub-menu.

Note: If you want to copy the message to another folder, use the Copy to Folder. If the folder you want to use isn’t listed in the "Move" menu, click the Other Folder option and use the "Move Items" dialog box to choose your desired folder. Select the name of the folder where you want to place the message.Click the title of the message you want to move.To move a message to a folder, you can drag and drop it in place. Save a draft of a message that you want to finish later.Save a received message as a PDF or XPS file.

Save a received message as a Microsoft Word document.

Change the default file format for saving messages.